AquorWaterSystems

Get the quick answers to all your questions about Aquor products and services. Pre or post purchase, installation, shipping, warranty and more.

Aquor Water Systems FAQ Help Center

What is an Aquor House Hydrant?

What problems are we solving?

How do I use an Aquor Hydrant?

What materials are Aquor products made of?

What does it mean to have backflow protection or a vacuum breaker?

Getting Started

What is the difference between the V1+ and V2+ House Hydrants?

Are Aquor Hydrants frost-free?

Can I use an Aquor Hydrant without a Hose Connector?

What is a vacuum breaker and do I need one?

Product Features

How do I choose a Hydrant model?

How do I choose the correct stem length?

What is the difference between all of the Hose Connectors?

Will the Hose Connector break or wear out?

Do I need to purchase the Hydrant or will my plumber?

Do I need to purchase any accessories (i.e. inlet, mounting solution) right away?

Choosing a Hydrant, Stem Length and Hose Connectors

Can I install an Aquor Hydrant myself, or do I need a plumber?

What tools do I need to install an Aquor Hydrant?

Where can I install an Aquor Hydrant?

Can Aquor Hydrants be installed vertically?

How do I install an Aquor Hydrant for incoming water?

Do you have any recommendations for plumbers in my area?

Can I install a Hydrant without a cover?

How do I replace my Hydrant cover?

Installation

Does my Hydrant need regular maintenance?

Can I leave my Hose Connector plugged in all year?

What should I do if I lose the Hose Connector?

Do you offer spare parts?

How do I replace O-rings on a Hose Connector?

How do I replace the vacuum breaker on my House Hydrant V2+?

My Hydrant is leaking what should I do?

No water is flowing through my hydrant, what now?

What should I do when the Hydrant is dripping?

I can't pass my plumbing inspection, what now?

Will installing an Aquor Hydrant reduce my water pressure?

Maintenance & Troubleshooting

How much does shipping cost?

How do I qualify for free shipping?

Do you offer expedited shipping?

Do you offer local pickups?

Do you ship internationally?

How long will it take for my order to arrive?

Can I change my order after it's placed?

How can I track my order?

What is your return and exchange policy?

My order was incorrect or damaged, what should I do?

What if my tracking says delivered, but I didn't receive my package?

How do I receive free shipping?

What is Shop Pay?

What is Onward Checkout+?

Shipping & Returns

Does Aquor offer a product warranty?

How do I contact Aquor about a warranty issue?

What if I have a product issue but didn't buy directly from Aquor?

What if my plumber installed my product incorrectly?

Warranty

Do you offer trade pricing?

Do you make custom stem lengths?

Do Aquor Hydrants meet plumbing code?

Pro & Trade Professionals

All articles

Categories

Getting Started

Product Features

Choosing a Hydrant, Stem Length and Hose Connectors

Installation

Maintenance & Troubleshooting

Shipping & Returns

Warranty

Pro & Trade Professionals