Shipping & Returns
How much does shipping cost?
United States. Canadian Shipping. International (non-Canadian orders). 💡 Need a shipping quote or placing a large order?. Email us at [email protected] with your order details. To avoid customs delays, include your EORI, VAT, or MISS# in
How do I qualify for free shipping?
We offer free shipping orders shipped to U.S. addresses over $250 before tax. This excludes oversized items such as the 48" Ground Hydrant. We ship to all 50 states and PO boxes. Note: We do not currently ship to APO/FPO addresses.
Do you offer expedited shipping?
Yes—expedited shipping is available for orders shipping to the U.S. and Canada. 📞 (800) 458-1749. 📧 [email protected]. 💬 Chat with us (Monday–Friday, 9 AM – 4 PM PST)
Do you offer local pickups?
To schedule a pickup:. 📞 (800) 458-1749. 📧 [email protected]. 💬 Chat with us (Monday–Friday, 9 AM – 4 PM PST)
Do you ship internationally?
Yes!. Please note:. 📦 For faster customs clearance, include your EORI, VAT, or MISS# in the order notes.
How long will it take for my order to arrive?
Please note, orders are not processed on weekends or federal holidays.
Can I change my order after it's placed?
We move quickly to ship orders, so changes must be made within 2 hours. To request a change:. 📞 (800) 458-1749. 📧 [email protected]. 💬 Chat with us (Monday–Friday, 9 AM – 4 PM PST)
How can I track my order?
You’ll receive an email with tracking info once your order ships. Using the Shop App? You can track your shipment there as well.
What is your return and exchange policy?
We accept returns or exchanges within 30 days of delivery. Products must be:. 📋 Start a return or exchange here →. ⏳ Refunds or exchanges are processed within 5–7 days of receiving and inspecting your return. A 20% restocking fee may apply if the pr
My order was incorrect or damaged, what should I do?
We’re sorry to hear that!. Please contact us with your order number and a photo of the issue. We’re happy to help:. 📞 (800) 458-1749. 📧 [email protected]. 💬 Chat with us (Monday–Friday, 9 AM – 4 PM PST). If you have opted in the packag
What if my tracking says delivered, but I didn't receive my package?
Please contact the shipping carrier within 24 hours using your tracking number. We’re unable to file a claim on your behalf until this initial contact has been made.
How do I receive free shipping?
We offer free shipping for domestic orders over $250 before tax (excluding extra heavy items such as the Ground Hydrant. Shipping and taxes will automatically be calculated at checkout. Shipping will vary based on your specific location, which shippi
What is Shop Pay?
Shop Pay is just another easy method to purchase Aquor products. You still have the option to complete your purchase the standard way. Shop Pay helps you to:. Stick to your budget - option to pay in installments. Save time - save your info to make pu
What is Onward Checkout+?
We have partnered with Onward to provide carbon neutral shipping protection against lost, stolen and damaged packages. When you add Onward to your order, you will be fully protected in the event something goes wrong with your shipment. Simply add Onw